Venn

Terms of Service

Last updated: December 3, 2024

1. Introduction and Acceptance

Welcome to Venn ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of the Venn website located at venn.team, our scheduling platform, and any related services (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Service. If you are using the Service on behalf of an organization, you are agreeing to these Terms for that organization and representing that you have the authority to bind that organization to these Terms.

We reserve the right to update and change these Terms at any time. We will notify you of any material changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the Service after any such changes constitutes your acceptance of the new Terms.

2. Description of Service

Venn is a team scheduling platform that helps organizations find overlapping availability across team members. The Service allows users to:

  • Connect calendar accounts (Google Calendar, Microsoft Outlook) to aggregate availability
  • Create teams and manage team member access
  • Find overlapping free time slots across multiple team members
  • Create and share booking links for external scheduling
  • Schedule meetings and send calendar invitations
  • Manage booking preferences and working hours

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, including the availability of any feature, database, or content. We may also impose limits on certain features or restrict your access to parts or all of the Service without notice or liability.

3. Account Registration and Security

To use certain features of the Service, you must register for an account. When you register, you agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Maintain the security of your account credentials
  • Accept responsibility for all activities that occur under your account
  • Notify us immediately of any unauthorized use of your account

You may authenticate using third-party services such as Google or Microsoft. By doing so, you authorize us to access certain account information from those services as permitted by your settings with those services.

We reserve the right to disable any account at any time if, in our opinion, you have violated any provision of these Terms.

4. User Responsibilities

As a user of the Service, you are responsible for:

  • Ensuring you have the necessary rights and permissions to share calendar information with your team
  • Obtaining appropriate consent from individuals before adding them to your team or sharing their availability
  • Using the Service in compliance with all applicable laws and regulations
  • Maintaining appropriate confidentiality of any sensitive information accessed through the Service
  • Ensuring that any booking links you share are used appropriately

5. Acceptable Use Policy

You agree not to use the Service to:

  • Violate any applicable law, regulation, or third-party rights
  • Send spam, unsolicited communications, or malicious content
  • Impersonate any person or entity or misrepresent your affiliation
  • Interfere with or disrupt the Service or servers connected to the Service
  • Attempt to gain unauthorized access to any part of the Service
  • Use automated systems to access the Service without our permission
  • Collect or harvest user data without consent
  • Use the Service for any fraudulent or illegal purpose
  • Transmit viruses, malware, or other malicious code
  • Reverse engineer, decompile, or disassemble the Service

Violation of this Acceptable Use Policy may result in immediate termination of your account and access to the Service.

6. Third-Party Services and Integrations

The Service integrates with third-party calendar services including Google Calendar and Microsoft Outlook. Your use of these integrations is subject to the terms and privacy policies of those third-party services:

  • Google: Google Terms of Service and Google Privacy Policy
  • Microsoft: Microsoft Services Agreement and Microsoft Privacy Statement

We are not responsible for the availability, accuracy, or content of these third-party services. Your interactions with third-party services are solely between you and the third party.

By connecting your calendar accounts, you authorize us to access your calendar data as described in our Privacy Policy. You may revoke this access at any time through your account settings or through the third-party service directly.

7. Payment and Billing

Venn offers both free and paid subscription plans. For paid plans:

  • Pricing: Current pricing is displayed on our website and may be updated from time to time
  • Billing Cycle: Subscriptions are billed monthly or annually, depending on your selection
  • Payment: Payment is processed through Stripe. By subscribing, you agree to Stripe's terms of service
  • Automatic Renewal: Subscriptions automatically renew unless cancelled before the renewal date
  • Taxes: Prices may not include applicable taxes, which will be added where required

Refund Policy: We offer a 14-day free trial for Pro plans. After the trial period, payments are non-refundable except where required by law. If you cancel during the trial period, you will not be charged.

Price Changes: We reserve the right to change our prices at any time. For existing subscribers, price changes will take effect at the start of the next billing cycle following notice of the change.

8. Subscription and Cancellation

Free Plan: The free plan provides limited features and may be used indefinitely subject to these Terms.

Pro Plan: The Pro plan provides additional features including unlimited team members, multiple teams, extended availability views, and custom branding.

Cancellation: You may cancel your subscription at any time through your account settings. Upon cancellation:

  • Your subscription will remain active until the end of your current billing period
  • You will not receive a refund for the remaining time in your billing period
  • Your account will be downgraded to the free plan at the end of the billing period
  • Some data associated with Pro features may be archived or deleted

Account Deletion: You may request deletion of your account and associated data by contacting us at [email protected]. Account deletion is permanent and cannot be undone.

9. Intellectual Property

Our Property: The Service and its original content (excluding content provided by users), features, and functionality are and will remain the exclusive property of Venn and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used without our prior written permission.

Your Content: You retain ownership of any content, data, or information you submit through the Service ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display such content solely for the purpose of providing and improving the Service.

Feedback: Any feedback, suggestions, or ideas you provide about the Service may be used by us without any obligation to you.

10. Disclaimers

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

We do not warrant that:

  • The Service will function uninterrupted, secure, or available at any particular time or location
  • Any errors or defects will be corrected
  • The Service is free of viruses or other harmful components
  • The results of using the Service will meet your requirements
  • Calendar data from third-party services will be accurate or complete

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL VENN, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

  • Your access to or use of (or inability to access or use) the Service
  • Any conduct or content of any third party on the Service
  • Any content obtained from the Service
  • Unauthorized access, use, or alteration of your transmissions or content
  • Missed meetings, scheduling conflicts, or calendar synchronization issues

Our total liability to you for any claims arising from or relating to these Terms or the Service shall not exceed the amount you paid us, if any, in the twelve (12) months prior to the claim.

12. Indemnification

You agree to defend, indemnify, and hold harmless Venn and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including without limitation reasonable legal fees, arising out of or in any way connected with: (a) your access to or use of the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including any intellectual property, privacy, or other proprietary rights; or (d) any claim that your User Content caused damage to a third party.

13. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms.

Upon termination:

  • Your right to use the Service will immediately cease
  • We may delete or archive your account and associated data
  • Any provisions of these Terms which by their nature should survive termination shall survive

14. Dispute Resolution

Governing Law: These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

Informal Resolution: Before filing a claim, you agree to try to resolve the dispute informally by contacting us at [email protected]. We'll try to resolve the dispute informally by contacting you via email.

Arbitration: If we cannot resolve a dispute informally, any dispute arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in Delaware, and judgment on the award may be entered in any court of competent jurisdiction.

Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

15. Miscellaneous

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Venn regarding the Service.

Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign or transfer these Terms without restriction.

Force Majeure: We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control.

16. Contact Us

If you have any questions about these Terms, please contact us:

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